Wednesday, November 13, 2024
Registration - CASCONWhile software systems evolve, grow and increase in complexity efforts to improve reliability, availability and uptime become challenging. This is especially important for business support systems that companies rely on to accurately bill customers. One major challenge that reliability teams have to face is the sheer amount of events that can happen during runtime and the data that these events generate. Potential lack of processing throughput and missed events may lead to increased maintenance costs, but most importantly to lost revenue. Another important challenge is that reliability teams are often in constructive competition with the development and business teams; while reliability teams push for more stability and reliability, the business teams push for more changes to adopt new capabilities, which may cause disruption to current users. As a result, both teams are constrained to operate under a common budget. Proper analysis of incoming events, proper error triage and the ability to predict the cost of fixing errors are crucial. With 7 years of experience in designing, developing and deploying systems to integrate IBM IaaS with core platform business support systems Michael will discuss the challenges of managing customer critical pipelines and his experience working cross teams on weighing decisions based on cost of bugs and prioritization of issue resolution based on economic criteria.
Aligning technical and business goals for sustainable growth
Strategies for minimizing risk and maximizing profitability
Marketing, pricing, and revenue models for software products