Michael Harrison is a Senior Staff Software Developer at IBM, where he provides technical leadership in creating software for IBM business critical systems. He has spent the past three years serving as a software technical lead, driving the integration of IBM IaaS with IBM's business support systems. His expertise includes designing and implementing software tools and platforms that enable service teams to onboard new products and offerings quickly and reliably at scale. In addition to his leadership role, Michael specializes in building large-scale data pipelines to process billing information for customers, ensuring data integrity and efficiency. His technical proficiency encompasses microservice architecture, systems design for large-scale data solutions, Kubernetes, and Golang. Michael is committed to enhancing data pipeline resiliency, reliability, and disaster recovery strategies, crucial for managing critical customer data.